Help & Support

  • What is the contact number of VaccationTravel?

    You can connect to the customer support of vaccationtravel.com 24/7 at 1-855-505-3955.

  • What is the customer support ID of VaccationTravel?

    The customer support ID of VaccationTravel is info@vaccationtravel.com . Alternatively, you can call us at +1-855-505-3955.

  • How do I get a refund on my flight booking?

    If the airline rules allow for refund on cancellation the day after booking, some portion of the total ticket fare shall be refunded. The refund process normally takes from 3 - 7 business days, depending on your banking institutions procedures. In some exceptional cases refunds may take longer than originally anticipated. Please refer to the respective airline’s “Terms and Conditions” before making a cancelation of your flight ticket.

  • How long does it take to get a refund?

    The refund process normally takes from 3 - 7 business days, depending on your banking institutions procedures. In some exceptional cases refunds may take longer than originally anticipated. In case of any delay, an email update will be send to you regarding the same.

  • How can I reschedule my flight?

    Keep in mind that reschedule can be done on itineraries provided by the same airline that issued the original ticket. In some cases, the airline may restrict or deny reschedule request. To get the new itinerary, you can go to “My Bookings” section on our website. You can also call us at +1-855-505-3955.

  • Can I make booking for multiple destinations on your website?

    Yes. You can find a multi-city option on our website. You can place a call to our customer support executives to help you.

  • Can I make a date change to my flights?

    Most airlines allow the passengers to make a date change in their booking. You can see and edit the details of your booking from “My Bookings” section on our website. You can also call us at +1-855-505-3955.

  • Is it possible for some flights to land at different airport?

    The details about which airport your flight would land is always mentioned while you make your flight bookings.

  • Can the terminal details be altered before the date of travel?

    Due to some technical fault or any other reason, the airline could depart or land its flight from a different terminal. The airline would inform the passenger of any such change much in advance.

  • Can I make a name change to my flight reservation?

    All flight reservations must be made in the exact name of the passenger - no nicknames are allowed. For domestic and international travel, the name on the ticket must be exactly the same as it appears on the passenger’s government issued identification or passport. Airlines do not entertain name changes due to heightened Homeland Security rules. However, in case you have made some error in spelling the name, please connect to our customer service team at +1-855-505-3955 for assistance.

  • What is the procedure to add an additional passenger to my existing reservation?

    In this case, you connect to our customer service team at +1-855-505-3955 for assistance.

  • How much do I need to pay extra for the baggage if I am carrying more than the stipulated?

    Please call the airlines directly to learn about the extra charges for oversized or overweight bags.

  • How do I check my ticket booking details?

    You can see the details of your booking from “My Bookings” section on our website. Also, check our confirmation mail sent to your email ID. In case of any query, you can call us at +1-855-505-3955.

  • Why did my flight schedule change?

    Sometimes, the airline may make changes to their flight schedules to accommodate changes in equipment, routing, or capacity. Schedule Change may include a change of aircraft, flight number, or a slight change in departure and/or arrival time. At times, the changes might be more severe, resulting in a change to the departure city, arrival city, date of travel or even discontinued service to your destination city. VaccationTravel will make the best effort to notify you if your reservation is impacted by an airline schedule change. You can also verify departure times and flight numbers directly with the respective airline 24 to 72 hours prior to departure.

  • Can I book an unaccompanied minor on your website?

    All airlines have different rules while flying an unaccompanied minor. In this case, you connect to our customer service team at +1-855-505-3955 for assistance.

  • How do I book an infant fare?

    Infants, under the age of 24 months, will be able to fly for no charges as long as they are seated on an adult's lap (depending on the flights chosen). You can verify the same with one of our customer service agents. Infants traveling on international flights will be required to pay taxes and carry a paper ticket even when they are traveling on an adult's lap. Please connect to our customer service team at +1-855-505-3955 for assistance.

  • Why are the fares different now as compared to earlier?

    The airfares keep fluctuating depending on the demand. At our website, you will always be quoted the lowest airfare available to us at that time.

  • How do I select or change my seats?

    You may select or change your seat assignments directly online. At the homepage click on "My Booking” section.  Enter your email address or name to locate your flight schedule. Once the flight page is open, select "request seat" directly under each flight number.  If pre-assigned seating is available a seat map will appear.

    If you are unable to assign or change seats yourself, please connect to our customer service team at +1-855-505-3955 for assistance. Some airlines may charge for seat assignments/ changes.

  • Can I hold a reservation?

    According to the rules and regulations, any airline shall not permit you to block or hold a reservation. Make immediate purchase as there is no guarantee about any change in the airfare later.

  • How do I request a special meal?

    If your flight ticket allows you this service, you may select your meal at the same time of purchasing. On existing reservation, you can speak to the respective airline directly.

  • Are there discounts available on airfares?

    In order to learn about the discounted airfare, you can connect to our booking managers at +1-855-505-3955 and bag the cheapest flight deals.

  • How do I pay for my reservation?

    VaccationTravel accepts debit cards and credit cards online that are issued in the United States, Canada, and other countries. The cards must have verifiable addresses.

    Canadian and other country card holders must remember that currency conversion rates are in effect.

  • Are all prices in US Dollars?

    Yes. All the flight, hotel, and car rental fares mentioned on our website are in US Dollars.

  • Can I use a non-US or non-Canadian Debit/Credit card?

    Yes. VaccationTravel accepts debit cards and credit cards online that are issued in the United States, Canada, and other countries. The cards must have verifiable addresses. Canadian and other country card holders must remember that currency conversion rates are in effect.

    Does VaccationTravel charge a service fee for making a reservation through their website? VaccationTravel includes taxes, security charges and other fees for air tickets and shown the entire fees at the final step of the Flight Search (Flight Listing / Availability) in the cost per person field.

  • Do I need a paper ticket?

    Some airlines may require a paper ticket to be issued for you. This is dependent on various factors, such as the destinations, airline brand, and if you have selected multiple airlines. Similarly, some international destinations may also require paper tickets. VaccationTravel will send you an email to update you if your tickets have been issued as paper.

  • How can I review my reservation?

    Once the payment is made, a booking reference code will be generated for you. You can use the same code to track or review your reservation details in “My Bookings” section. At the same time, we shall send your tickets and other booking-related details on your email ID registered with us.

  • I did not receive email confirmation for my booking. What should I do?

    VaccationTravel always sends your tickets and other booking-related details on your email ID registered with us. In case you haven’t received the confirmation email, check your “spam” or “junk” folder as our email may have listed in that. You can also use your email address and booking reference code to track or review your reservation details in “My Bookings” section on vaccationtravel.com.

  • Do I get paper ticket or e-ticket for my flight reservation?

    Once you have made your booking, you will be notified whether you are getting an e-ticket or a paper ticket. However, a form of your ticket may change due to some technical reason at times. In any such scenario, we will notify you within 24 hours of your booking. Paper ticket will be sent at your address.

  • How do I find my itinerary and reservation details again?

    In case you have lost your itinerary and reservation details, you can visit vaccationtravel.com and go to “My Bookings” section to find the details again. You can also connect to our booking managers at +1-855-505-3955 and request them to resend ticket details at your registered email ID.

  • What documents do I need to carry for my child who is traveling with me?

    A child under 18 years of age doesn’t require any identification for domestic travel. The child is allowed to travel with your identification papers. In case of an international travel or unaccompanied minor, the child may require carrying some identification papers like Birth Certificate. A Passport and Visa are required for international travel.

  • What are the check-in requirements for a domestic or an international flight?

    The online check-in begins 24 hours before your flight's scheduled departure time and ends 45 minutes (90 minutes for international flights) prior to it. You can pay for your checked bags online, print your boarding pass, and get ready to board. You can also download the airline's app to qualify for mobile check-in.

  • How do I travel with an e-ticket?

    You can either open the e-ticket file on your mobile or get a printout of the same. Keep your identification papers handy too. Some airlines would let you do a web check-in and issue a boarding pass, which you can be print and carry with you along with the tickets.